Frequently Asked Questions (FAQ)
Floor & Installation Department
How much do you charge for an estimate?
We offer complimentary in-home estimates, FREE of charge, to provide you with an accurate quote based on your specific needs.
How do you calculate the cost of a flooring estimate?
The cost of the estimate is based on the size of the area to be covered, the type of flooring chosen, labor, and any additional services like removal of old hard surface flooring or subfloor preparation.
What types of flooring do you install?
We specialize in installing all types of flooring to include hardwood, laminate, luxury vinyl plank, tile, and carpet. Feel free to ask about specific materials or styles you're interested in! We have a wide variety of flooring options in our Showroom located in Killeen, TX!
Do you install kitchen and wall backsplashes, fireplaces, and bathroom showers?
Yes, we also offer installation services for Kitchen backsplashes, accent walls, fireplaces, and bathroom showers. These projects can be customized with tile, ledger stone, brick veneers, or other materials to match your design preferences.
Can I see samples of the flooring materials before deciding?
Yes, during your estimate consultation, our Floor Sales Consultant will bring flooring samples to you so that you can see and feel the options in your own home. We also have a showroom full of displays and a wide variety of flooring options! We highly recommend coming in to see all our extensive flooring options as well as taking advantage of our Room Visualizer tool on our website to view products and visualize how it could look in your home or business!
Do you offer a warranty on the flooring and installation?
Yes, when you purchase your flooring from us manufacture warranties are included. We also provide a 1-year Labor warranty on our installation services, applicable only if the product is purchased from Technique Flooring & Restoration. The length and terms of the warranty depend on the type of flooring you choose. Please ask your sales consultant for additional information regarding manufacturer warranties.
How long does the installation process take?
This varies on the size, material selection, and complexity of the job. Our goal is to provide most estimates within 24 hours or less. Larger projects may take longer, but the Floor Sales Consultant will give you an accurate timeframe of when you can expect to receive your estimate from them during the Free Estimate.
How do I prepare my home before installation?
We recommend removing furniture, breakable items, and personal belongings from the installation area. Our team can help with moving furniture for an additional fee if preferred. The Floor Sales Consultant will review those options with you during the estimate.
How far in advance do I need to schedule the installation?
Installation dates can fill up quickly, so we recommend scheduling as soon as you're ready. After your quote is approved and your deposit made, we can add you to the schedule. The Floor Sales Consultant will discuss the availability and book a date that works for you during the estimate process. We pride ourselves on Fast Installations and have many IN-STOCK options available for quick turnarounds.
What is your payment process?
We require a 50% deposit upon approval of the quote proposal. This deposit is necessary to order materials and secure your installation appointment. The remaining balance is due upon project completion. We accept cash, check, or credit card payments and we also offer two financing options for those interested in financing based on credit approval.
Can I finance my flooring project?
Absolutely! We offer 2 financing options to help make your flooring project affordable and fit within your budget. Option 1: Shaw's Wells Fargo Financing- 0% Interest for 12 months based on credit approval or Option 2: Foundations Financing- Low Monthly payment options based on credit approval with Foundations Financing. Let us know if you’re interested in financing during the estimate, and we will provide details on how you can apply. To learn more about our financing options, please visit the link below: https://techniqueflooring.com/flooring-financing/
Do you clean up after the installation?
Yes, we take pride in leaving your home as clean as we found it. Debris from the installation will be removed, and we will vacuum or sweep the area to ensure a tidy space.
Floor Repairs Department
What types of carpet repairs do you offer?
We specialize in a wide range of carpet repair services, including Carpet stretching (to remove wrinkles and bumps), Seam repairs, Burn or stain patching, Carpet reinstallation after water damage, and Threshold repairs where carpet meets another flooring type.
How do I know if my carpet can be repaired or if it needs to be replaced?
Carpet repairs are ideal for smaller, localized damage, like burns, stains, or loose seams. If your carpet has extensive damage, especially after water damage or years of wear and tear, a replacement might be a more cost-effective option. We can assess your carpet and advise you on the best course of action.
How do I schedule a carpet repair service?
You can schedule an appointment by calling our office or by filling out a GET A FREE ESTIMATE form, on our website. We will request photos of the affected area(s) or arrange a time for one of our technicians to come out and assess the damage.
Can you fix pet damage on carpets?
Yes! We frequently repair carpets damaged by pets. This includes patching areas chewed, scratched, or soiled, and addressing any odor issues associated with pet accidents.
How long does a carpet repair take?
Most carpet repairs can be completed within a few hours, depending on the extent of the damage. For larger repairs, like significant water damage restoration, the process may take longer.
Will the repaired area look different from the rest of my carpet?
We aim to make the repair as seamless as possible. If we use a patch, we will try to match the color and texture closely, but depending on the age and wear of your carpet, there might be slight variations. However, we take great care to ensure the repair is as discreet as possible.
Do you offer carpet stretching to fix wrinkles and bumps?
Yes, we offer professional carpet stretching services to smooth out any wrinkles, bumps, or waves in your carpet. This not only improves the appearance but also extends the life of your carpet by preventing further damage.
How much does carpet repair cost?
The cost varies based on the type and extent of the damage. Basic repairs, such as seam fixes or small patches, may begin at $100 before tax, while more involved repairs, like stretching or reinstallation, may cost more. We offer estimates via email (after reviewing photos) or an in-house FREE estimate, so you know the price upfront.
Cleaning Department
What types of carpet cleaning methods do you use?
We offer Hot Water Extraction (HWE), Very Low Moisture (VLM), and Dry-Cleaning methods to accommodate various carpet types and cleaning needs.
What is Hot Water Extraction (HWE) cleaning?
HWE, also known as steam cleaning, involves using hot water and a cleaning solution to deeply clean carpets, extracting dirt and grime with powerful suction.
What is Very Low Moisture (VLM) cleaning?
VLM cleaning uses minimal water and special cleaning agents to clean carpets, resulting in faster drying times. This method of cleaning is typically used by commercial facilities so they can continue their operation without concern of carpet drying times after cleaning.
What is Dry Cleaning for carpets?
Dry Cleaning involves using a specialized compound or powder that is spread on the carpet and then worked into the fibers. The compound absorbs dirt and grime and is then vacuumed up.
How often should I have my carpets professionally cleaned?
We recommend professional carpet cleaning every 6-12 months, depending on traffic and usage. For homes with pets or high traffic, it is recommended on a quarterly basis. (Many manufacture warranties on carpet require professional cleaning to maintain the warranty)
Are your cleaning solutions safe for children and pets?
Yes, we use eco-friendly, non-toxic solutions that are safe for both children and pets.
Can you remove pet stains and odors?
Yes, we offer specialized treatments to effectively remove pet stains and odors.
How do you handle tough stains like wine or coffee?
We use advanced stain removal techniques and products to tackle tough stains like wine, coffee, and more.
Do you offer stain protection treatments?
Yes, we provide stain protection treatments to help prevent future stains and make cleaning easier.
What should I do to prepare for my carpet cleaning appointment?
Please vacuum your carpets thoroughly and remove any small items or breakables. Move any furniture you would like cleaned under. Additionally, leaving space in your driveway is recommended so the technician can easily access your home or business.
Do you move furniture during the cleaning process?
No, due to liability concerns, we do not move the furniture. Please move any items you want cleaned underneath before our technicians arrive.
How long does it take for the carpet to dry after cleaning?
Drying times can differ depending on the type of carpet, and the current state of the weather, but we suggest allowing 6-8 hours for it to dry completely. We advise against moving furniture during this period as the carpet is in a delicate state. It is safe to walk on the carpet while it is still damp.
How do I maintain my carpets between professional cleanings?
Regular vacuuming, prompt spot cleaning, and using doormats can help maintain your carpets. We can also provide additional tips during your service appointment.
Can you clean area rugs and upholstery as well?
Yes, we clean area rugs and upholstery using appropriate methods to ensure thorough cleaning without damage. Contact our office for a FREE estimate.
Do you offer commercial carpet cleaning services?
Yes, we provide both residential and commercial carpet cleaning services.
Do you offer ceramic tile and grout cleaning services?
Yes, we clean ceramic tile and grout. Our ceramic tile cleaning service includes pre-treatment of tiles and grout, scrubbing of grout lines, and high-pressure hot water extraction.
Can you remove tough stains from my ceramic tiles?
Yes, our professional cleaning solutions and techniques are effective at removing tough stains, including those caused by spills, dirt, and grime.
Will your cleaning process damage my ceramic tiles?
No, our cleaning process is safe for ceramic tiles. We use specialized equipment and cleaning solutions designed to effectively clean without causing any damage.
Do you offer sealing services for ceramic tiles?
Yes, we offer sealing services that help protect your tiles and grout from future stains and damage, prolonging their clean appearance.
Will my ceramic tiles look brand new after cleaning?
While we can significantly improve the appearance of your tiles and grout, the final result depends on the condition of the tiles. Deep-seated stains and wear may not be completely removable.
How often should I have my ceramic tiles professionally cleaned?
We recommend having your ceramic tiles professionally cleaned every 12-18 months, depending on the level of foot traffic and use. If your Grout lines begin to darken and look dirty, it’s time to schedule your next cleaning!
How can I maintain my ceramic tiles between professional cleanings?
Regular sweeping, mopping with a pH-neutral cleaner, and promptly cleaning spills can help maintain your ceramic tiles. Avoid using harsh chemicals or abrasive cleaners.
What areas do you service?
We service Central Texas and surrounding areas. Including, but not limited to, Killeen, Harker Heights, Temple, Copperas Cove, Lampasas, Gatesville, and Georgetown. Please contact us to confirm if we service your location.
What payment methods do you accept?
We accept cash, credit/debit cards, and checks. Customers can pay the technician at the time of service, over the phone with our office team, and online through the Housecall Pro invoice link.
Do you offer any discounts or promotions?
Yes, we often have seasonal promotions and discounts. Check our website or contact us for current offers.
Is there a satisfaction guarantee?
Yes, we offer a 100% satisfaction guarantee. If you’re not happy with our service, we will return to address any issues within 72 hours of your initial appointment.
Are your technicians certified and experienced?
Yes, our technicians are highly trained, certified by the IICRC, and have ample experience with all of the services we offer.
Water Damage Restoration Department
What is emergency water extraction?
Emergency water extraction is the process of removing water from a property immediately after a flood, pipe burst, or other water-related incidents to prevent further damage.
What should I do immediately after discovering water damage?
Contact us immediately. Turn off the water source if possible and avoid using electrical appliances in the affected area.
How quickly can you respond to an emergency water extraction call?
We aim to respond to emergency calls within 60 minutes to minimize damage and begin the restoration process.
What types of water damage do you handle?
We handle all types of water damage, including flooding, pipe bursts, sewage backups, and leaks.
What steps are involved in the water damage restoration process?
The process includes assessment, water extraction, drying, cleaning, and restoration of the affected areas.
How do you determine the extent of water damage?
We use advanced moisture detection tools and techniques to assess the full extent of water damage, including hidden moisture within porous materials including walls, ceilings, cabinets etc.
What equipment do you use for water extraction?
We use professional-grade equipment such as truck-mounted extraction units, submersible pumps, and industrial wet/dry vacuums.
How do you dry the affected area?
We use high-speed air movers and dehumidifiers to thoroughly dry the affected area to prevent microbial growth.
How long does the drying process take?
The drying process typically takes 3-5 days, but this can vary depending on the extent of the damage and environmental conditions.
Do you provide mold remediation services?
NO, if mold is present or likely to develop, we will not accept the job and will give recommendations on abatement/remediation companies.
Can you restore my belongings after water damage?
Yes, we offer content restoration services to salvage and restore personal belongings and furnishings.
Do you work with insurance companies?
Yes, we work directly with your insurance company to simplify the claims process and ensure you get the coverage you need.
Will you help with the paperwork for my insurance claim?
Yes, we assist with all necessary documentation and paperwork for your insurance claim.
What should I do to prevent water damage in the future?
Regular maintenance, installing water alarms, and promptly addressing leaks can help prevent future water damage.
How do you ensure no further damage occurs during the restoration?
We implement strict containment and mitigation measures to prevent further damage and contamination.
Can you handle large-scale water damage projects?
Yes, we have the resources and expertise to manage both residential and commercial water damage restoration projects of any size.
What are your service hours for emergency water extraction?
We offer 24/7 emergency services to handle water damage issues as soon as they occur.
How do I contact you in an emergency?
You can contact us at (254)-690-1444 and press option 1 for our emergency hotline, which is available 24/7.
Do you offer a guarantee on your restoration work?
Yes, we provide a satisfaction guarantee and stand behind the quality of our restoration services.
Are your technicians certified?
Yes, our technicians are IICRC certified and have extensive experience in water damage restoration.