CAREERS

Available Positions

Responsibilities:

Provide flooring estimates (commercial, residential, property management)
Ensure estimates are completed and sent to customer timely (24-48 hours after appointments)
Oversee installations, ensure quality, take photos, and collect payments
Work in the showroom, assist clients, and maintain business accounts
Achieve a closing rate of 65% or better
Handle record-keeping, invoicing, and customer follow-ups
Manage client accounts (new builds, property management)
Attend project meetings and trade shows

Skills:

Ability to read blueprints
Excellent customer service and communication
Strong attention to detail and organization
Problem-solving skills and adaptability
Proficiency in Microsoft Office, Teams, and sales platforms (Measure Square, Broadlume, CRM, etc.)
Ability to work independently and as part of a team

Physical Requirements:

Sitting, standing, stooping, bending, stretching, driving, lifting up to 100lbs, carrying repetitive movements due primarily to cleaning work. All movements must be able to be performed without damage or risk to oneself and others.

Qualifications:

Benefits:

Responsibilities include, but are not limited to:

Being available to work from 7:30 a.m. to 5:00 p.m. regardless of what your schedule indicates at the beginning of the day
Some evenings (past 5pm) and several weekends of work are required
Successfully completing and passing the IICRC Carpet Cleaning Technician class and test
Provide quality carpet, tile, and upholstery cleaning services to customers
Applying protective coatings to carpet and upholstery
Odor treatments for carpet & upholstery
Carpet, tile, and vinyl repairs
Water extraction services
Surveys and discusses in detail with the customer any services to be completed
Using mobile devices to communicate and enter information
Arriving on time to work and to appointments within scheduled window of time
Maintain personal hygiene and physical appearance
Stay in compliance with company uniform
Cleaning and maintaining professional appearance of company vehicle and all equipment weekly
Assist on small repair or maintenance of cleaning equipment and tools
Pass proper inspection of completed work
Record keeping and processing invoices
Attend all company meetings and discussions
Redo ratio on completed work not more than 2% in a month
Other duties, including various projects, as requested by supervisor
Operate a company vehicle. Use tools and machinery to complete assigned work
Discuss and demonstrate, add-on products and services
Report to carpet cleaning manager for any questions/problems/concerns
Report to Secretary every morning before leaving the office

REQUIRED KNOWLEDGE, SKILLS, ABILITIES: (machine use, interpersonal skills and physical aspects of the job

Ability to operate standard basic machinery
Excellent customer service skills; ability to speak to all different personality types clearly in a friendly positive professional way. Ability to turn a potentially negative situation into a positive or satisfactory one
Excellent communication skills; write legibly, ability to greet & hold a conversation with others in an enthusiastic, friendly, respectful manner, never arguing or intentionally causing a conflict.
Excellent listening skills; ability to hear what a customer or the manager is looking for or whatquestions are being asked. Never rudely interrupting or talking over others
Patient, reliable, respectful and polite personality characteristics
Super strong attention to detail and follow through
Honesty (never promise something you can’t deliver, always enter correct data on time, never steal or intentionally deceive customers or the company)
Be adaptable to multiple changing environments and situations
Organizational skills
Basic math skills
Accept responsibility with errors and mistakes. Own up to them and try to make it right, startingwith an apology.
Independent thinker with good judgement and initiative. Ability to solve problems by using allavailable resources

Job Type: Full-time

QUALIFICATIONS: