CAREERS

Responsibilities include, but are not limited to:

• Being available to work from 7:30 a.m. to 5:00 p.m. regardless of what your schedule indicates at the beginning of the day
• Some evenings (past 5pm) and several weekends of work are required
• Successfully completing and passing the IICRC Carpet Cleaning Technician class and test
• Provide quality carpet, tile, and upholstery cleaning services to customers
• Applying protective coatings to carpet and upholstery
• Odor treatments for carpet & upholstery
• Carpet, tile, and vinyl repairs
• Water extraction services
• Surveys and discusses in detail with the customer any services to be completed
• Using mobile devices to communicate and enter information
• Arriving on time to work and to appointments within scheduled window of time
• Maintain personal hygiene and physical appearance
• Stay in compliance with company uniform
• Cleaning and maintaining professional appearance of company vehicle and all equipment weekly
• Assist on small repair or maintenance of cleaning equipment and tools
• Pass proper inspection of completed work
• Record keeping and processing invoices
• Attend all company meetings and discussions
• Redo ratio on completed work not more than 2% in a month
• Other duties, including various projects, as requested by supervisor
• Operate a company vehicle. Use tools and machinery to complete assigned work
• Discuss and demonstrate, add-on products and services
• Report to carpet cleaning manager for any questions/problems/concerns
• Report to Secretary every morning before leaving the office

REQUIRED KNOWLEDGE, SKILLS, ABILITIES: (machine use, interpersonal skills and physical aspects of the job

• Ability to operate standard basic machinery
• Excellent customer service skills; ability to speak to all different personality types clearly in a friendly positive professional way. Ability to turn a potentially negative situation into a positive or satisfactory one
• Excellent communication skills; write legibly, ability to greet & hold a conversation with others in an enthusiastic, friendly, respectful manner, never arguing or intentionally causing a conflict.
• Excellent listening skills; ability to hear what a customer or the manager is looking for or whatquestions are being asked. Never rudely interrupting or talking over others
• Patient, reliable, respectful and polite personality characteristics
• Super strong attention to detail and follow through
• Honesty (never promise something you can’t deliver, always enter correct data on time, never steal or intentionally deceive customers or the company)
• Be adaptable to multiple changing environments and situations
• Organizational skills
• Basic math skills
• Accept responsibility with errors and mistakes. Own up to them and try to make it right, startingwith an apology.
• Independent thinker with good judgement and initiative. Ability to solve problems by using allavailable resources

Job Type: Full-time

QUALIFICATIONS:

• High School Diploma required
• Must have a Valid Driver License with a clean driving record
• Must pass a drug screening if asked

 

Responsibilities:

• Interact with various departments to service customers
• Take status calls and report back to customers or sales with updates
• Communicate with our designers from our Retail, Commercial, and Builder Departments

Scheduling:

• Create project schedules and maintain current dates in shared systems
• Confirm schedules with outside contractors and customers and clarify specific requirements of each project
• Create production documents such as work order packets for installation crews to use in the field
• Interact with various departments to service customers

Requirements:

• Professional Written and verbal communication skills
• Able to adapt to and embrace constant change
• Ability to handle multiple tasks simultaneously and prioritize effectively
• Positive thinker with a get-it-done attitude
• Must possess the ability to consistently follow tasks through to completion
• Enthusiastic, hard-working, well organized team player
• Able to work with others and willing to contribute to the team
• Proficiency with Microsoft Office products including Word, Excel and Outlook

Experience with any of the below preferred:

• Customer Service &/or Scheduling: 2 years (Required)
• Construction/flooring/remodeling: 1 year (Preferred)
• RFMS Software: 1 year (Preferred)
• Microsoft Office: 3 years (Required)
• Excel: 3 years (Required)
• Outlook: 2 years (Required)
• Operations Admin: 1 year (Preferred)

Job Type: Full-time 

Benefits:

• Employee discount
• Paid time off